Current lead time for orders to be made is 28 days . Pay later with Klarna or Clearpay . Worldwide shipping 🌎 Contact@groovygal.co.uk 🦋

FAQ's


How long will it take for me to get my order ? 

The current lead time for orders to be made is 28 days . Please allow this time for your order to be made and posted. As a one woman band, I work as quickly as I can to get through each order on a first come first serve basis. Once the order is shipped , I will send you an email to notify you.  I am ALWAYS willing to accommodate urgent orders, if you have an order you need urgently , please do send me an email or you can drop me a quick message over Instagram and I will reply as soon as I can to let you know if I can accommodate your request. Please refrain from emailing or messaging regarding order updates if you have waited less than 28 days. 

If ordering from outside of the uk please bear in mind shipping and (if necessary ) customs. 

 

Do you accept returns? 

No I do not accept returns. Unless items are sent faulty. This is because all orders are handmade specifically to size for each customer- I do not hold ready to wear stock. I understand the difficulty of purchasing handmade to order items online and not knowing how something will fit or look- this is why I offer a free alterations service. To have an item altered please contact me using either of the contacts I mentioned above ^^ . Please note that I will not carry out alterations if you have simply selected the wrong size or given me the wrong measurements . If you realise the measurements /size are incorrect before I have made the item , of course this can be changed if you let me know as soon as you can .  All orders once placed are final due to this reason. Amendments to your order can be made and if you are at all unsure on sizes , you can add more specific measurements for all items in the special instruction box at checkout. Please also refer to the size guide  if you are unsure. If you encounter any issues with your order or need to enquire about an alteration please please please do not hesitate to contact me by email . I want absolutely everyone  to be happy , so please let me know. Please note that during busy periods , email responses can be between 24 and 48 hours .

 

Do you ship worldwide?

Yes. All over the world! International shipping prices are automatically set up for each item.

 

How much is shipping?

Uk standard :£5.00

Uk tracked: £10

USA standard: £14.99

USA tracked : £24.99

Rest of the world standard: £9.95

Rest of the world tracked : £20

 

Can you make custom orders?

Yes I can . If you would like to enquire about having a custom order made, please contact me by either email or Instagram  and I will get back to you as soon as I can.

 

What sizes do you offer ? 

Currently my sizes range from Uk size 4 up to size 20 for most items. 

 

Why are larger sizes at a higher price ? 

This is a question I get asked a lot so thought it was worth popping on here for you guys . So, previously I actually only offered up to a uk size 16. The reason for this being that as a small business I could not find a way at the time of producing items to a larger size at the  same price and keeping it cost effective for my business . One thing I did not want to do is appear to be singling out larger sizes by charging a higher price , so made the decision to not offer the larger sizes at all. I started to receive an awful lot of requests for larger sizes and the majority of people making these requests understood and were willing to pay any extra for a custom made item. I’ve always wanted my brand to be about celebrating EVERYONE  of any shape or size - even men. So, rather than not offering larger sizes  at all, I decided to extend my size range  up to a size 20 with the small extra cost. Currently , this is a realistic and manageable size range for my workload  but really hope to be able to extend this further in the future ! ❤️